Jutex BD – Return and Exchange Policy

At Jutex BD, we value our customers and aim to provide a seamless shopping experience. If you are not completely satisfied with your purchase, we offer a flexible return and exchange policy to ensure your satisfaction.

Return Policy

  1. Eligibility for Returns

    • Items must be returned within 7 days of delivery.

    • The product must be unused, unwashed, and in its original packaging with all tags attached.

    • Damaged, altered, or customized items cannot be returned.

  2. Non-Returnable Items

    • Clearance or sale items.

    • Gift cards and promotional items.

    • Items marked as “Final Sale.”

  3. Return Process

    • Contact our customer support team at [your email/contact] with your order details.

    • Our team will guide you through the return process and provide you with the necessary instructions.

    • Customers are responsible for the return shipping cost unless the return is due to a defect or incorrect item sent by us.

Exchange Policy

  1. Eligibility for Exchange

    • Exchanges are allowed within 7 days of receiving the product.

    • The item must be in its original condition with all packaging and tags intact.

    • Exchanges are subject to product availability.

  2. Exchange Process

    • Contact us with your order number and details of the item you wish to exchange.

    • Once approved, send back the original item to our provided address.

    • We will process the exchange and ship the replacement item upon receiving the returned product.

Refund Policy

  • Refunds are processed only for eligible returns in the form of store credit or original payment method.

  • Processing time for refunds is 7-10 business days after receiving the returned item.

  • Shipping costs are non-refundable.